Return and Refund Policy
At The Monkey Uncle, we want you to have a smooth shopping experience. Please read the following policy before placing your order.
Please note: Caps are non-returnable under our standard return policy. However, if you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and we will review the issue.
Return Request Period
Return requests must be raised within 7 days of receiving the order.
To request a return, please contact us at contact@themonkeyuncle.com with:
- Order number
- Buyer’s name
- Contact number
- Reason for the return
- Clear photographs of the product, where applicable
We will review the request and let you know whether it is eligible under this policy.
Condition Required for Return
For products that are eligible for return, the item must be:
- Unworn and unused
- In the same condition in which it was received
- With all original tags intact
- In its original packaging
- Accompanied by all items/accessories that were delivered with the order
- Accompanied by the order details or proof of purchase
Products that do not meet these conditions may not be accepted for return.
Non-Returnable Products
The following products are not eligible for return under the normal return policy:
- Caps
- Baby feeding products
- Diapers
- Pillow covers
- Bed sheets
- Custom or personalized products
- Products purchased during sale, flash sale or other promotional offers
- Gift cards
Important: If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery. Such cases will be reviewed separately even if the product normally falls under our non-returnable categories.
Return Shipping
If a reverse pickup service is available for your location, we will arrange the return pickup as applicable.
If reverse pickup is not available, we will inform you and provide instructions for sending the product back to us through a suitable courier service.
Where applicable under this policy, we will reimburse the reasonable return courier cost after the returned product is received and the return is approved.
Products Received Damaged, Defective or Incorrect
If you receive:
- A damaged product
- A defective product
- A product different from what you ordered
please contact us at contact@themonkeyuncle.com within 7 days of delivery.
Please include your order number, contact details and clear photographs of the product so that we can evaluate the issue and provide the appropriate resolution.
Products returned without contacting us first may not be accepted and may be sent back to the customer.
Return Approval
Once we receive the returned product, we will inspect it to determine whether it meets the conditions of this policy.
If the return is approved, we will process the applicable refund.
If the returned product does not meet the return conditions, the return may be rejected and the product may be sent back to the customer.
Refunds
For an approved refund, we will refund the amount actually paid by the customer for the eligible product/order, as applicable, to the original payment method.
If a coupon code, discount or promotional offer was used, the discount/benefit provided by the coupon or offer will not be refunded. The refund will be based on the amount actually paid by the customer.
Once the refund is processed from our side, it may take up to 7 days for the bank, card issuer or payment provider to process and reflect the refund in your account.
Contact Us
For return or refund-related queries, please contact:
Email: contact@themonkeyuncle.com
Please include your order number, name and contact number so that we can assist you efficiently.