Terms of Service

Last updated: 4 October 2026

Welcome to The Monkey Uncle. These Terms of Service govern your access to and use of themonkeyuncle.com, including browsing the website, creating an account, placing orders, and purchasing products from us.

By accessing or using our website, you agree to these Terms of Service and the policies referenced in them. If you do not agree with these terms, please do not use the website or place an order.

1. About The Monkey Uncle

The Monkey Uncle is an online retail store offering products for babies and kids, including caps, hats and other children’s products.

Our website is intended primarily for customers in India.

For questions regarding these Terms or your order, please contact us:

Email: contact@themonkeyuncle.com
Phone: +91-629-974-4922

2. Use of Our Website

You may use our website for lawful purposes and in accordance with these Terms.

You agree not to:

• Use the website for any unlawful or fraudulent purpose.
• Attempt to gain unauthorized access to the website, accounts or systems.
• Introduce viruses, malware or other harmful code.
• Interfere with the normal operation or security of the website.
• Copy, reproduce, modify or commercially exploit website content without our written permission.
• Use automated methods to scrape or collect website content in a manner that could interfere with the website.
• Submit false, misleading or fraudulent information.

We may restrict or terminate access to the website if we reasonably believe that these Terms have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product names, descriptions, photographs, sizes, colours and other product information displayed on our website are accurate.

However:

• Actual colours may vary depending on your screen or device.
• Minor variations in appearance, dimensions or packaging may occur.
• Product availability may change without notice.
• Product images may sometimes differ slightly from the product received due to manufacturing or display variations.

If a product received by you is damaged, defective or materially different from what was ordered, please contact us in accordance with our Return & Refund Policy.

4. Prices

All product prices displayed on the website are in Indian Rupees (₹) unless otherwise stated.

Prices, discounts, offers and product availability may change from time to time.

The applicable price for an order is the price displayed at the time the order is placed, subject to correction of any obvious pricing or technical error.

Shipping charges, where applicable, will be shown during checkout.

5. Orders and Order Acceptance

When you place an order through our website, you are submitting a request to purchase the selected products.

After an order is placed, you may receive an order confirmation by email, message or other available communication method.

An order is subject to acceptance and product availability.

We reserve the right to cancel or refuse an order in circumstances including:

• Product unavailability.
• Incorrect or obvious pricing errors.
• Incorrect or incomplete customer information.
• Suspected fraudulent or unauthorized transactions.
• Technical or payment-processing problems.
• Orders that appear to be intended for unauthorized resale or other prohibited purposes.

If we cancel an order after payment has been received, the applicable amount will be refunded through the appropriate payment method.

6. Payment

We may offer payment methods displayed during checkout, which may include online payment methods and Cash on Delivery (COD) where available.

Payment transactions may be processed through third-party payment service providers. You may be required to provide information necessary to complete the payment or order.

We do not knowingly store complete payment-card details on our website.

If a payment is unsuccessful, incomplete or cancelled by the payment provider, the order may not be considered successfully paid.

7. Cash on Delivery

Cash on Delivery may be available only for selected orders, locations or products.

Where COD is available, the applicable amount payable will be shown during checkout or communicated with the order.

We may restrict COD availability where necessary, including in cases of repeated failed deliveries, suspected misuse or other operational reasons.

8. Shipping and Delivery

Orders are shipped to the delivery address provided by the customer during checkout.

Our estimated delivery time is generally 6–7 business days, although actual delivery times may vary depending on location, courier service, weather, operational conditions and other circumstances.

Delivery estimates are not guaranteed delivery dates.

For complete information about delivery, shipping charges, delivery attempts and other shipping conditions, please refer to our Shipping Policy.

Once an order has been dispatched, delivery is generally handled by the applicable courier or postal service.

9. Incorrect Delivery Information

Customers are responsible for providing complete and accurate delivery information.

If an address, phone number or other important delivery information is incorrect or incomplete, delivery may be delayed or the order may be returned.

Please contact us as soon as possible if you notice an error in your delivery information. We will try to assist where the order has not yet been dispatched, but changes cannot be guaranteed after dispatch.

10. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Our standard return request period is 7 days from delivery, subject to the conditions and exclusions stated in that policy.

Please note that caps are non-returnable under our standard return policy. However, if you receive a damaged, defective or incorrect item, please contact us within 7 days of delivery so that we can review the issue.

For complete eligibility requirements, return procedures and refund conditions, please refer to our Return & Refund Policy.

11. Promotional Offers and Discounts

From time to time, we may offer discounts, promotional codes, special offers or other promotions.

Unless otherwise stated:

• Promotional offers are subject to their stated conditions.
• Offers may have limited validity or availability.
• We may withdraw or modify an offer where permitted.
• Promotional benefits cannot be exchanged for cash.
• Where a product is returned, the refund will be calculated according to the applicable Return & Refund Policy and the actual amount paid.

12. Accounts

Some website features may allow you to create a customer account.

You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.

You should provide accurate and current information when creating or using an account.

If you believe that your account has been accessed without authorization, please contact us promptly.

13. Intellectual Property

Unless otherwise stated, the content on this website, including text, product descriptions, graphics, logos, photographs, website design and other materials, is owned by or licensed to The Monkey Uncle.

You may access and use the website for personal, non-commercial purposes.

You may not reproduce, copy, modify, distribute, publish, sell or commercially exploit our website content without our prior written permission, except where permitted by applicable law.

14. User Reviews, Feedback and Submissions

If you submit a review, feedback, suggestion, photograph or other content to us, you represent that:

• You have the right to submit that content.
• The content does not violate the rights of another person or organization.
• The content is not unlawful, fraudulent, abusive or misleading.
• The content does not contain malicious software or harmful code.

By submitting content to us, you grant us permission to use, reproduce, display or publish that content for purposes related to operating, promoting or improving our business, subject to applicable law.

We reserve the right to remove content that we reasonably consider inappropriate, unlawful, misleading or inconsistent with these Terms.

15. Third-Party Services and Links

Our website may use or provide links to third-party services, payment providers, delivery providers, analytics services, advertising platforms or other external websites.

Third-party services operate according to their own terms and policies.

We are not responsible for the content, availability, security or practices of third-party websites or services that we do not control.

Where you use a third-party service, you should review its applicable terms and privacy policy.

16. Privacy

Your use of our website and the personal information you provide to us are also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and share personal information in connection with our website and services.

17. Website Availability and Errors

We make reasonable efforts to keep the website available and functioning properly, but we do not guarantee that:

• The website will always be available or uninterrupted.
• The website will always be free from errors.
• All information will always be complete, current or error-free.
• Technical problems will always be corrected immediately.

We may temporarily suspend, modify or discontinue parts of the website for maintenance, technical reasons, security reasons or other operational requirements.

18. Errors in Product Information or Orders

Despite reasonable efforts, the website may occasionally contain typographical errors, incorrect prices, inaccurate product information or other errors.

Where permitted by applicable law, we reserve the right to correct such errors and, where necessary, cancel or modify an affected order.

If an order is cancelled after payment because of such an error, the applicable amount paid by the customer will be refunded.

19. Disclaimer

To the maximum extent permitted by applicable law, the website and its content are provided on an “as available” basis.

We do not guarantee that the website or its services will always be uninterrupted, secure or error-free.

Nothing in these Terms is intended to exclude or restrict any rights or protections that cannot legally be excluded or restricted under applicable law.

20. Limitation of Liability

To the maximum extent permitted by applicable law, The Monkey Uncle will not be responsible for indirect, incidental, special or consequential losses arising from the use of the website or products purchased through it.

However, nothing in these Terms limits liability where such limitation is prohibited by applicable law, including liability that cannot legally be excluded or limited.

21. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the website, your violation of these Terms, or your violation of the rights of another person or organization.

22. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue to apply.

23. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

Subject to applicable law, disputes relating to these Terms or transactions made through the website will be subject to the jurisdiction of the competent courts in Bihar, India.

24. Changes to These Terms

We may update or change these Terms of Service from time to time.

The updated version will be posted on this page with a revised “Last updated” date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

25. Contact Us

If you have questions about these Terms of Service, please contact us:

The Monkey Uncle
Email: contact@themonkeyuncle.com
Phone: +91-629-974-4922
Address: Vishwanath Nagar, Itarhi Road, Near PC College, 802103 Buxar, Bihar, India