Shipping Policy
Last updated: 4 October 2026
At The Monkey Uncle, we aim to process and deliver your orders safely and within the estimated delivery time shown below.
1. Order and Delivery Address
Orders placed through themonkeyuncle.com are delivered to the shipping address provided by you during checkout.
Please carefully check your:
- Name
- Mobile number
- House/building details
- Street/locality
- City
- State
- PIN code
Once an order has been placed, the shipping address cannot normally be changed through the Website.
If you notice an error in your shipping address, please contact us as soon as possible at contact@themonkeyuncle.com. If the order has not yet been dispatched, we will try to assist where possible.
2. Order Confirmation and Dispatch
After successfully placing an order, you will receive an order confirmation through the contact information provided at checkout.
Once your order has been dispatched, we may provide shipping or tracking information where tracking is available.
3. Delivery Partners
Orders may be delivered through:
- Private courier services
- India Post or other postal services
The delivery partner may vary depending on the delivery location and availability.
4. Estimated Delivery Time
Our usual delivery time is approximately 6–7 business days.
Delivery time may vary depending on:
- Delivery location
- PIN code and accessibility
- Courier availability
- Operational delays
- Weather conditions
- Holidays
- Other circumstances beyond our reasonable control
The 6–7 business day period is an estimated delivery timeframe and not a guaranteed delivery date.
5. Delivery Attempts
Delivery is generally made during the delivery partner’s normal operating hours.
If you are unavailable when delivery is attempted, the courier or delivery partner may make additional delivery attempts or contact you regarding the delivery.
In some cases, you may be asked to collect the shipment from the courier or postal service office if delivery to the provided address is unsuccessful.
If an order cannot be delivered after reasonable delivery attempts because of an incorrect or incomplete address, recipient unavailability, refusal to accept the shipment, or other circumstances attributable to the recipient, the shipment may be returned to us.
6. Shipping Charges
The standard shipping charge is ₹49 per order, unless a different shipping charge or free-shipping offer is clearly displayed at checkout.
The applicable shipping charge will be shown to you before you complete your purchase.
7. Failed or Returned Deliveries
If an order is returned to us because it could not be delivered, we may contact you regarding the order.
Depending on the circumstances, the order may be cancelled and any applicable refund will be processed in accordance with our Return and Refund Policy.
Where applicable, reasonable costs incurred because of repeated unsuccessful delivery attempts or return-to-origin shipping may be deducted from the refundable amount, where permitted by our policies and applicable law.
8. Incorrect or Incomplete Address
The Monkey Uncle is not responsible for delivery problems caused by incorrect or incomplete information entered by the customer during checkout.
If the address is unclear or cannot be verified, we may contact you using the information provided with your order.
If we are unable to contact you or the location cannot be serviced, the order may need to be cancelled.
9. Delivery Delays
We make reasonable efforts to deliver orders within the estimated timeframe.
However, delivery may be delayed because of circumstances beyond our reasonable control, including:
- Severe weather
- Natural events
- Transportation disruptions
- Industrial action
- Courier or postal service delays
- Operational disruptions
- Network or communication issues
- Other unforeseen circumstances
The Monkey Uncle will make reasonable efforts to assist with delayed shipments, but an estimated delivery timeframe does not constitute a guarantee of delivery on a particular date.
10. Delivery Locations
Delivery availability may vary depending on the PIN code and serviceability of the delivery location.
If a particular location cannot be serviced by our available delivery partners, we may contact you and arrange an appropriate resolution, including cancellation and refund where applicable.
11. Packaging
Orders are shipped in standard packaging suitable for normal transportation and delivery.
12. Sundays and National Holidays
Delivery schedules may be affected on Sundays and national/public holidays, depending on the delivery partner and destination.
13. Contact Us
If you have a question regarding your shipment or delivery, please contact us:
The Monkey Uncle
Email: contact@themonkeyuncle.com
Please include your order number, name and contact number when contacting us about an existing order so that we can assist you more quickly.